Assign support contacts for Microsoft Partner Center
This document provides an overview of how to assign support contact once the subscription for Microsoft service is set up for customers.
This document is primarily for Customer Support agents working on the Ingram Micro Cloud Service Desk. These instructions are applicable to Global Service Desk Agents.
Who does it applies to?
It applies to Partner Center.
Once the subscription for Microsoft service is set up for customers, then one may want to assign a designated product re-seller for technical support of these products rather than providing support yourself.
Once the support contacts are set, customers can see your assigned support contact's information on the product support pages. For e.g. if Microsoft Office customers need support:
i. they go into the Office.com page
ii. log in with their admin credentials
iii. select the Admin tile,
iv. under the Support section, they see the assigned support contact information.
This can be used for multi-partner and multi-channel scenarios.
How to Assign Contacts?
Please prepare a support agreement with the designated product re-seller by requesting a relationship for handling technical support.
1. For new Subscriptions, the indirect provider by default becomes the designated support contact. You can also change this to an indirect re-seller that has delegation admin privileges.
2. From the Partner Center Dashboard i. select Customers field ii. locate the desired Customer iii. select a Subscription for e.g. Office 365 Business Premium
3. Select the designated product re-seller from the Designated support contact. i. Select Submit
4. Select Close after reviewing the changes correctly.
This document outlines the instructions for assigning a support contact for Microsoft Partner Center.