The new version of the Customer Control Panel is a rich tool that helps Resellers and Customers to manage the products and services offered and purchased on the Ingram Micro Cloud Marketplace.
This article is intended as an introduction to the Customer Control Panel, and it contains an overview of its main components. You can refer to the Table of Contents to see all articles related to Customer Control Panel.
Logging in to Customer Control Panel
Resellers can log in to the Customer Control Panel from the Reseller Control Panel through the Customer’s general information page (refer to ‘How to Login the Customer Control Panel from Unified Control Panel’ for step-by-step instructions).
If you would like Customers to manage their services themselves, you can provide them with their control panel’s URL and credentials (click here for step-by-step instructions). These login credentials are included, by default, in the welcome email that goes out when a service is purchased for the Customer.
Customer Control Panel Interface
The Customer Control Panel (CCP) opens to the ‘Home’ page by default. The CCP has the following sections:
Following is a summary of major functionalities performed in the Customer Control Panel:
Creating Users and Admins for the Customer’s Account
Users are created within the Customer Control Panel and can then be assigned services. Users can also be assigned the role of Admin which allows them to perform the same functions as the Customer, refer to ‘How to: Create Users/Admins‘ for step-by-step instructions.
Customers and Admin Users can use the in-panel Marketplace to order new services, refer to ‘How to Purchase a Subscription from Customer Control Panel’ for step-by-step instructions.
Ordering Additional Resources
Customers or Admin-Users can purchase additional resources for services from the Customer Control Panel, refer to ‘How to: Purchase Additional Resources’ for step-by-step instructions.
Submitting Subscription Cancellations through the Customer Control Panel
Customers can cancel subscriptions from the Customer Control Panel, refer to ‘How to: Cancel a Subscription’ for step-by-step instructions.
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