Welcome to the Ingram Micro Cloud Marketplace Knowledge Base! On the Knowledge Base, you can find step-by-step instructions for setting up and managing your reseller account and your customers’ accounts and services.
This article introduces the interfaces you should familiarize yourself with first: the Cloud Marketplace, the Reseller Control Panel, and the Customer Control Panel. The image below lists some of the important functions of the three interfaces, and the sections below provide more information on each; click the screenshot to see more information on that interface.
Ingram Micro Cloud Marketplace
We start with the Ingram Micro Cloud Marketplace, where you will activate your Cloud Marketplace reseller account and begin placing orders and creating customer accounts. The URL for the marketplace depends on your country; find the correct URL for your country’s Marketplace here.
Suggested Cloud Marketplace help topics for new resellers include:
- Activating Your Ingram Micro Cloud Marketplace Account
- Signing up End Customers and Ordering Subscriptions
- Using the Ingram Micro Cloud Marketplace
- More marketplace help
Reseller Control Panel
The Reseller Control Panel (RCP) is where you can manage your customers’ accounts and see other important information such as order reports and service plans and prices.
Once you’ve activated your account and logged in to the Cloud Marketplace, you will see the CONTROL PANEL link at the top, right-hand side of the page. Click the link to log in to your RCP through Single Sign On.
It is recommended that you take the time to follow the instructions to set up your Reseller Control Panel before you start placing customer orders. Following the steps in this article will ensure your RCP is set up with the correct branding and messaging you would like your customers to receive.
You should also make sure that your security question is set up. You will need to answer this question to verify your identity if you call the Ingram Micro Cloud Customer Servicedesk.
Other suggested RCP help topics for new resellers include:
- Locating Customer Accounts
- Viewing Your Reseller Account Balance Status
- More Reseller Control Panel help
Customer Control Panel
The Customer Control Panel (CCP) is where your customers’ cloud solutions are managed and consumed. As a reseller, you can also log in to your customers’ CCP through the Reseller Control Panel. If you enter your customer’s email address when you are creating their account, they also receive login credentials. You should note that these customers will be able to place orders and view financial information through the CCP.
Many resellers use their own email address when creating customer accounts so that the credentials are sent to them instead of the customer. In this case, you can create CCP admin users with limited privileges so that your customers can log in to the CCP to use their services but not to place orders or view financial information.
Other suggested CCP help topics for new resellers include:
You can also find in-depth help for configuring, using, and troubleshooting the cloud solutions that can be purchased on the Ingram Micro Cloud Marketplace. Some of the most popular categories are:
The Quick Jump Menu is always located at the top, left-hand side of the page to find the help categories you need.
If you can’t find the answer to your questions, the Ingram Micro Cloud Customer Service-desk is available 24/7 by phone, email, and chat. To chat with a live support agent, click the chat icon at the top of the Knowledgebase or Marketplace website. For phone or email support, find the contact information for your country here.