If your customer does not want to continue the services of Ecwid, so you can cancel this subscription at any point of time by following below process.
- Click on Ecwid at the left hand menu.
- On Ecwid page, navigate to ACTIONS > Cancel Subscription under Subscription Information.
- Select the Reason for Cancellation and click on PROCEED.
- If you are a reseller, so login to your Reseller Control Panel and process the CL order to cancel this subscription.
- Once the order will be completed, subscription will be terminated from Customer Control Panel.