To get access to Customers’ SEP Cloud Portal, Resellers need to add customers’ SEP Cloud Account to their (Resellers’) Symantec Partner Management Console.
Customers can authorize resellers to manage their Symantec Endpoint Protection Cloud Subscriptions for them. Reseller has to send a request to customers to access their account. This document will explain about:
- Authorize a partner to get access to customer’s SEP Account
- Manage your Customers’ Cloud Account
- Gain Access to Customers’ Cloud Account
- Import an Existing Customer to Partner Management Console.
Authorize a Partner to Get Access to Customers’ SEP Account
Before a reseller can send a management request to customer, customer has to provide their Unique Customer Identifier. The Customer Identifier is available in End User Portal. Please Click here to find Unique Customer identifier.
Manage your Customers’ Cloud Account
From the Partner Management Console you can manage any of your co-managed or you partner managed customer's account in the SEP Cloud Console.
You must be authorized in advance to log on to your customer's SEP Cloud Account with full administrative privilege. To know more about Management types and Privileges, please click here.
Gain Access to Customers’ Account
To gain access to your customers’ account, you must be authorized by your customer.
For more information, please follow this link.
Import an Existing Customer to Partner Management Console
Reseller(s) can Import an existing SEP Cloud customer(s) in to their customer list to manage their accounts. Before you can import a customer, the customer must provide you with their company's unique customer identifier.
Customer can get the identifier from the SEP Cloud portal Settings > Access and Authentication page. Alternatively, if you already have access to your customer's SEP Cloud portal, you can get the identifier yourself. Please follow this link for more details.