FAQ – While trying to place a new order for Office 365 subscription / upgrading or downgrading the licenses / renewing the subscription. Why am I getting this error? “The Referenced Primary Contract FirstName cannot be empty. Service Creation Failed.” – Ingram Micro Cloud KB

FAQ – While trying to place a new order for Office 365 subscription / upgrading or downgrading the licenses / renewing the subscription. Why am I getting this error? “The Referenced Primary Contract FirstName cannot be empty. Service Creation Failed.”

You may have not entered the details in the requested MCA (Microsoft Cloud Agreement) form and clicked on Skip button, while placing the order.

We would request you to fill the MCA form instead of Skip.
Microsoft will immediately accept and provision the order, if the form is filled completely correct.
Remember that Microsoft is going to make MCA as a mandatory action from 21^st March onwards.
You should always enter the MCA as a Standard Operating Procedure for error free provisioning of the orders.