If you are a reseller with Ingram Micro and facing any issues related to cloud services or a product purchased for your customer(s), you can simply follow the Knowledge base portal for self-help.
If you require to raise a request for any issues. It is very easy with few steps shown below. Please follow this article to better understand the Ingram Micro Self Service Portal and Help Center.
- You can easily go to Ingram Micro Cloud Marketplace by entering the URL https://xx.cloud.im (xx would be your two letter country code, g. US, CA, UK, ME, etc.)
- Scroll down to the bottom of the page to find the link for the Knowledge Base Portal
Or simply you can log on to https://kb.cloud.im.
- To submit a request related to any issue, please click on Submit a request at the top right corner.
- You will get variety of option to submit a request related to your concern. We would recommend to select correct / best matched option to the concern for fast resolution.
- You can use the search option to find more solutions for your query / concern.
- We also offer you Recommended Help Topics to zero down the efforts.
Here you get answers for top 5 scenarios.
- Once you click on a category, you will get a form to submit the detailed information about your issue / concern and submit the request. (Fields marked with * are mandatory).
- We would request to raise a request with your registered email address.
- Please follow this link to check the activity and status of your case and the history of your cases.