This article will help you with the cancellation process for the SEP Cloud subscription from the Reseller Control Panel.
- Login to the Ingram Micro Reseller Control Panel.
- Click on the Customers in the Menu.
- By default, the subscription list is opened here. Select the SEP Cloud subscription you want to cancel by clicking on it.
- Click on the ellipsis and the Cancel Subscription button.
- Once the Cancellation order is placed, click on the Classic Panel button on the portal.
- As you are redirected to the Classic Panel, click on the Billing at the top right corner.
- Click on the Orders from the left side menu.
- Click on the Cancellation Order for which order status is New.
- Now here you will see the Open Order button. Click on the Open Order button to complete the Cancellation order.
- Once the order status will be changed to Competed, the SEP Cloud subscription will be canceled.