With the goal of delivering a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support experience. This new initiative includes certified local Ingram Micro support personnel available to assist our cloud channel partners with all kinds of Cloud Marketplace billing, administrative, and technical inquiries.
Support Hours
Our partners can access Modern Support during:
- Local business hours, to log any type of issue or request.
- Off-business hours & holidays, to log critical issues.
Support Channels
Our partners can access Modern Support via Email, Phone or Chat using the details mentioned in the table below.
For self-service, our knowledge base Solutions : IngramCloud consists of helpful support articles that can be leveraged to explore various how-to processes and learn best practices for managing subscriptions and products purchased through Ingram Micro Cloud.
| Country | Phone | Chat | Local Business Hours | |
|---|---|---|---|---|
| Australia | imcloudservicedesk.au@cloud.im | 1-800-464-519 | https://au.cloud.im/ | 8:00 am - 10:00 pm |
| Austria | imcloudservicedesk.de@cloud.im | 0800-802-149 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| Bahrain | imcloudservicedesk.me@cloud.im | 971 4 586 8743 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| Belgium | imcloudservicedesk.benelux@cloud.im | 0-800-268 28 | https://be.cloud.im/ | 9:00 am - 5:30 pm |
| Brazil | imcloudservicedesk.pt@cloud.im | 0-800-892-1302 | https://br.cloud.im/ | 8:00 am - 5:00 pm |
| Bulgaria | imcloudservicedesk.de@cloud.im | 800-118-1172 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| Canada | imcloudservicedesk.ca@cloud.im | 1-844-564-0515 | https://ca.cloud.im/ | 9:00 am - 5:00 pm |
| Chile | imcloudservicedesk.la@cloud.im | 1230-020-0566 | https://la.cloud.im/ | 8:00 am - 5:00 pm |
| Colombia | imcloudservicedesk.la@cloud.im | 01-800-5189920 | https://cp.co.na.cloud.im | 8:00 am - 5:00 pm |
| Croatia | imcloudservicedesk.de@cloud.im | 0800-806-084 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| Czech Republic | imcloudservicedesk.de@cloud.im | 800143-006 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| Egypt | imcloudservicedesk.me@cloud.im | 8000009253 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| Finland | imcloudservicedesk.de@cloud.im | 800-917-254 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| France | imcloudservicedesk.fr@cloud.im | 0-805-080 069 | https://fr.cloud.im/ | 9:00 am - 5:30 pm |
| Germany | imcloudservicedesk.de@cloud.im | 0-800-183 0822 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| Hong Kong | imcloudservicedesk.hk@cloud.im | 800-906-522 | https://hk.cloud.im/ | 8:00 am - 5:00 pm |
| Hungary | imcloudservicedesk.de@cloud.im | (80) 088 480 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| India | imcloudservicedesk.in@cloud.im | 000-800-100-4413 | https://in.cloud.im/ | 9:00 am - 6:00 pm |
| Ireland | imcloudservicedesk.uk@cloud.im | 800200372 | https://uk.cloud.im/ | 9:00 am - 5:30 pm |
| Italy | imcloudservicedesk.it@cloud.im | 800-787 944 | https://it.cloud.im/ | 8:00 am - 5:00 pm |
| Jordan | imcloudservicedesk.me@cloud.im | 971 4 586 8743 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| Kuwait | imcloudservicedesk.me@cloud.im | 971 4 586 8743 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| Malaysia | imcloudservicedesk.my@cloud.im | 1-800-81-7971 | https://my.cloud.im/ | 8:00 am - 5:00 pm |
| Mexico | imcloudservicedesk.la@cloud.im | 01-800-099-0715 | https://la.cloud.im/ | 8:00 am - 5:00 pm |
| Netherlands | imcloudservicedesk.benelux@cloud.im | 0-800-022-8549 | https://nl.cloud.im/ | 9:00 am - 5:30 pm |
| New Zealand | imcloudservicedesk.nz@cloud.im | 0-800-995-050 | https://nz.cloud.im/ | 8:00 am - 5:00 pm |
| Oman | imcloudservicedesk.me@cloud.im | 971 4 586 8743 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| Pakistan | imcloudservicedesk.me@cloud.im | 00800-90-044-396 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| Peru | imcloudservicedesk.la@cloud.im | 800-00-761 | https://la.cloud.im/ | 8:00 am - 5:00 pm |
| Poland | imcloudservicedesk.de@cloud.im | 800 005 008 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| Portugal | imcloudservicedesk.es@cloud.im | 800-812-832 | https://es.cloud.im/ | 9:00 am - 6:00 pm |
| Qatar | imcloudservicedesk.me@cloud.im | 971 4 586 8743 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| Romania | imcloudservicedesk.de@cloud.im | 0800 360 229 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| Saudi Arabia | imcloudservicedesk.me@cloud.im | 8008500012 | https://cp.sa.eu.cloud.im | 9:00 am - 6:00 pm |
| Singapore | imcloudservicedesk.sg@cloud.im | 800-130-1797 | https://sg.cloud.im/ | 8:00 am - 5:00 pm |
| Slovenia | imcloudservicedesk.de@cloud.im | 080 688 889 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| South Africa | imcloudservicedesk.me@cloud.im | 971 4 586 8743 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| Spain | imcloudservicedesk.es@cloud.im | 0-900-838-878 | https://es.cloud.im/ | 9:00 am - 6:00 pm |
| Sweden | imcloudservicedesk.se@cloud.im | 020-889-854 | https://se.cloud.im/ | 8:30 am - 5:00 pm |
| Switzerland | imcloudservicedesk.de@cloud.im | 0800-555-902 | https://de.cloud.im/ | 8:30 am - 5:00 pm |
| Turkey | imcloudservicedesk.me@cloud.im | 212 888 90 23 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| United Arab Emirates | imcloudservicedesk.me@cloud.im | 800 06512095 | https://me.cloud.im/ | 9:00 am - 6:00 pm |
| United Kingdom | imcloudservicedesk.uk@cloud.im | 0-808-189 1443 | https://uk.cloud.im/ | 9:00 am - 5:30 pm |
| United States | imcloudservicedesk.us@cloud.im | 1-844-256-8346 | https://us.cloud.im/ | 6:00 am - 8:00 pm |