This article compiles the local email addresses, phone numbers, support websites, and Ingram Micro Modern Support business hours for various countries. 


To deliver a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support experience. This new initiative includes certified local Ingram Micro support personnel to assist our cloud channel partners with all Cloud Marketplace billing, administrative, and technical inquiries.




Support Hours

Our partners can access Modern Support during:

  • Local business hours – to log any issue or request.
  • Off-business hours & holidays – to log critical issues.




Support Channels

Our partners can access Modern Support via Email, Phone, or Chat using the details in the table below.


Note: For self-service, our knowledge base Solutions: IngramCloud consists of helpful support articles that can be leveraged to explore various how-to processes and learn best practices for managing subscriptions and products purchased through Ingram Micro Cloud.


CountryEmailPhoneChatLocal Business Hours
Australiaimcloudservicedesk.au@cloud.im1-800-464-519https://au.cloud.im/8:00 am - 10:00 pm
Austriaimcloudservicedesk.de@cloud.im0800-802-149https://de.cloud.im/8:30 am - 5:00 pm
Bahrainimcloudservicedesk.me@cloud.im800 06512095 
https://me.cloud.im/9:00 am - 6:00 pm
Belgiumimcloudservicedesk.benelux@cloud.im0-800-268 28https://be.cloud.im/9:00 am - 5:00 pm
Brazilimcloudservicedesk.pt@cloud.im0-800-892-1302https://br.cloud.im/8:00 am - 5:00 pm
Bulgariaimcloudservicedesk.de@cloud.im800-118-1172 https://de.cloud.im/8:30 am - 5:00 pm
Canadaimcloudservicedesk.ca@cloud.im1-844-564-0515https://ca.cloud.im/9:00 am - 5:00 pm
Chileimcloudservicedesk.la@cloud.im5680-091-4137
https://la.cloud.im/8:00 am - 5:00 pm
Colombiaimcloudservicedesk.la@cloud.im01-800-5189920https://cp.co.na.cloud.im8:00 am - 5:00 pm
Croatiaimcloudservicedesk.de@cloud.im0800-806-084 https://de.cloud.im/8:30 am - 5:00 pm
Czech Republicimcloudservicedesk.de@cloud.im800143-006https://de.cloud.im/8:30 am - 5:00 pm
Egyptimcloudservicedesk.me@cloud.im8000009253https://me.cloud.im/9:00 am - 6:00 pm
Finlandimcloudservicedesk.de@cloud.im800-917-254https://de.cloud.im/8:30 am - 5:00 pm
Franceimcloudservicedesk.fr@cloud.im0-805-080 069https://fr.cloud.im/9:00 am - 5:30 pm
Germanyimcloudservicedesk.de@cloud.im0-800-183 0822https://de.cloud.im/8:30 am - 5:00 pm
Hong Kongimcloudservicedesk.hk@cloud.im800-906-522https://hk.cloud.im/9:00 am - 5:00 pm
Hungaryimcloudservicedesk.de@cloud.im(80) 088 480https://de.cloud.im/8:30 am - 5:00 pm
Indiaimcloudservicedesk.in@cloud.im0008000404702 https://in.cloud.im/9:00 am - 5:00 pm
Irelandimcloudservicedesk.uk@cloud.im800200372https://uk.cloud.im/9:00 am - 5:30 pm
Italyimcloudservicedesk.it@cloud.im800-787 944https://it.cloud.im/9:00 am - 5:30 pm
Jordanimcloudservicedesk.me@cloud.im800 06512095https://me.cloud.im/9:00 am - 6:00 pm
Kuwaitimcloudservicedesk.me@cloud.im
800 0651 2095
https://me.cloud.im/
9:00 am - 5:00 pm
Malaysiaimcloudservicedesk.my@cloud.im1-800-81-7971https://my.cloud.im/9:00 am - 5:00 pm
Mexicoimcloudservicedesk.la@cloud.im01-800-099-0715https://la.cloud.im/8:00 am - 5:00 pm
Netherlandsimcloudservicedesk.benelux@cloud.im0-800-022-8549https://nl.cloud.im/9:00 am - 5:00pm
New Zealandimcloudservicedesk.nz@cloud.im0-800-995-050  https://nz.cloud.im/8:00 am - 5:00 pm
Omanimcloudservicedesk.me@cloud.im800 06512095 
https://me.cloud.im/9:00 am - 6:00 pm
Pakistanimcloudservicedesk.me@cloud.im00800-90-044-396https://me.cloud.im/9:00 am - 6:00 pm
Peruimcloudservicedesk.la@cloud.im800-00-761https://la.cloud.im/8:00 am - 5:00 pm
Polandimcloudservicedesk.de@cloud.im800 005 008https://de.cloud.im/8:30 am - 5:00 pm
Portugalimcloudservicedesk.es@cloud.im800-812-832https://es.cloud.im/9:00 am - 6:00 pm
Qatarimcloudservicedesk.me@cloud.im800 06512095https://me.cloud.im/9:00 am - 6:00 pm
Romaniaimcloudservicedesk.de@cloud.im0800 360 229https://de.cloud.im/8:30 am - 5:00 pm
Saudi Arabiaimcloudservicedesk.me@cloud.im8008500012https://cp.sa.eu.cloud.im9:00 am - 6:00 pm
Singaporeimcloudservicedesk.sg@cloud.im800 492 2724 https://sg.cloud.im/9:00 am - 5:00 pm
Sloveniaimcloudservicedesk.de@cloud.im080 688 889https://de.cloud.im/8:30 am - 5:00 pm
South Africaimcloudservicedesk.me@cloud.im800 06512095https://me.cloud.im/9:00 am - 6:00 pm
Spainimcloudservicedesk.es@cloud.im0-900-838-878https://es.cloud.im/9:00 am - 6:00 pm
Swedenimcloudservicedesk.se@cloud.im020-889-854https://se.cloud.im/8:30 am - 5:00 pm

Switzerlandimcloudservicedesk.de@cloud.im0800-555-902https://de.cloud.im/8:30 am - 5:00 pm
Turkeyimcloudservicedesk.me@cloud.im90 (212) 467 3800https://me.cloud.im/9:00 am - 6:00 pm
United Arab Emiratesimcloudservicedesk.me@cloud.im800 06512095https://me.cloud.im/9:00 am - 6:00 pm
United Kingdomimcloudservicedesk.uk@cloud.im0-808-189 1443https://uk.cloud.im/9:00 am - 5:30 pm
United Statesimcloudservicedesk.us@cloud.im1-844-256-8346https://us.cloud.im/6:00 am - 8:00 pm