If you belong to the META Region and you are looking on how to contact the Service Desk for your technical concerns, kindly refer to the support information below for your region. Currently, the assistance we provide for your region is for MS O365’s technical issues via Email Support only.

Technical Support Information

Email Address : IMCloudServiceDesk@cloud.im

Hours of operation : 24/7

Information we need from you :

1. Your Name
2. Your Email Address
3. Country
4. CSP tenant domain name
5. Detailed description of the issue and any supporting documentation (screenshots if available)

Service Desk Responsibility

1. Upon receipt of your email, one of our available Service Desk agents will respond to acknowledge that we are reviewing your issues/concerns.

2. A case will be created and provided to you.

3. We will do our best to address your O365 issues/concerns, however if issue needs to be escalated to the Engineering team or to the Vendor, all these will be communicated to you via email.

Open Case Follow-up

If your case is still open with the Service Desk or with a different group and you want to get status update, kindly send an email back to IMCloudServiceDesk@cloud.im with the subject line, “Follow Up Request on Case ID <type the Case ID here>".