Credit balances and credit memos can be used to pay open invoices. Here is how:

  1. For Prepaid accounts, credit balances will automatically be applied towards open invoices.
  2. For Net Term accounts
    1. For the US - Please contact support at IMCloudServiceDesk.us@cloud.im and request the credit to be applied to invoices.
    2. For the rest of the world - follow the steps on How to Pay Unpaid Invoices