Marketplace Enhancements for April 2018


On April 2nd, 2018, this month’s platform enhancements will be put into effect and we’ll have accomplished something quite impressive. This update creates the world’s largest enterprise-scale distribution subscription billing system, by establishing end-to-end integration and interfacing between Ingram Micro’s GTM Cloud environment and back-office ERP environments. This update supports some internal business strategies by addressing the following requirements:



So, what does that mean for you our reseller partners?  For the most part, it should be business as usual. However; there are some layout and formatting changes that you’ll notice. This upgrade also introduces some procedural changes related to managing account information. We’ve broken down these changes into the following three sections. Within these sections, you’ll find links to knowledgebase articles with further details that outline the changes.



Invoice & Billing:

Our Reseller Partner Community has given us great feedback and we’re listening. We’ve made changes to the formatting of invoices to enhance the organization of line items and improve readability. Please also note that this is not the only improvement. There are differences t you’ll notice within your control panel; most notably the display of invoices. We’ve added new knowledgebase articles and updated existing ones to highlight these changes. Please follow the links below for more information.


What will my invoice look like?

How do I retrieve historical invoice information?

How do I submit a payment for open invoices?

How do I add ACH as a payment method?

How is the credit on my account used?


Account Information:

The procedure for updating account information such as your company’s legal name, mailing address, or tax details will be handled differently upon completion of the update. The steps for making any changes to these items are covered in the following knowledgebase articles.


How do I change my account information?

How do I change my tax information?


Control Panel Update:

 There are some differences that you will encounter within your control panel post-upgrade.  These changes are contained within the account and billing features. The rest of the control panel you’re used to should remain the same. The following knowledgebase article will highlight the differences.