If you have created a customer account mistakenly or created a duplicate customer account, to save yourself from the conflict you can cancel the customer account from the reseller control panel.

Follow the below steps to terminate/ cancel the customer account created/ added mistakenly.

mceclip1.png Process

  1. Login to the Ingram Micro Reseller Control Panel and click on the Classic Panel.


  1. Click on the Billing option at the top right corner to switch the Billing mode.


  1. Click on the Customers from the left side menu.


  1. You will get the list of the available customers.


  1. Click on the Customer Account Name you want to cancel/ terminate.


  1. You will see the General Information of the selected customer account.


  1. Scroll down and click on the Cancel Account button.


  1. You will be prompted to the cancellation page. Provide your comment select the Reason Code and click Place Cancellation Order.


  1. As the order will be completed, the customer account status will change to Cancelled.