The new version of the Customer Control Panel (CCP) is a rich tool that helps Resellers and Customers to manage the products and services offered and purchased on the Ingram Micro Cloud Marketplace.

This article is intended as an introduction to the CCP, and it contains an overview of its main components. You can refer to the full list of articles related to CCP.

Logging in to Customer Control Panel (CCP)

Resellers can log in to the CCP from the Reseller Control Panel through the Customer’s general information page. Please refer to the article - How to Login to the Customer Control Panel from Unified Reseller Control Panel for step-by-step instructions

If you would like Customers to manage their services themselves, you can provide them with their control panel’s URL and credentials (click here for step-by-step instructions). These login credentials are included, by default, in the welcome email that goes out when a service is purchased for the Customer.

Customer Control Panel (CCP) Interface

The CCP opens to the ‘Home’ page by default. It has the following sections: mceclip0.png 

Major Functionalities

  1. Creating Users and Admins for the Customer’s Account
    Users are created within the Customer Control Panel and can then be assigned services. Users can also be assigned the role of Admin which allows them to perform the same functions as the Customer, refer to ‘
    How to: Create Users/Admins‘ for step-by-step instructions.
  2. Ordering Subscriptions
    Customers and Admin Users can use the in-panel Marketplace to order new services, refer to ‘
    How to Purchase a Subscription from Customer Control Panel’ for step-by-step instructions.

  3. Ordering Additional Resources
    Customers or Admin-Users can purchase additional resources for services from the Customer Control Panel, refer to ‘
    How to: Purchase Additional Resources’ for step-by-step instructions.

  4. Submitting Subscription Cancellations through the Customer Control Panel
    Customers can cancel subscriptions from the Customer Control Panel, refer to ‘
    How to: Cancel a Subscription’ for step-by-step instructions.