This article applies only to Email Providers other than Google Apps Account, Gmail Account and O365.

Note: For Personal Email Backups you can associate as many emails with your subscription as required while being cognizant of your storage limit.  Business Email Backups or Business Email Archive will require a license for every mailbox you want to assign a Dropmyemail service to.


Before you try to add any emails, please ensure you are logged out of all Google Apps or Gmail accounts. Alternatively, you can perform these steps in a browser window opened in Incognito mode.


1) Log in to the Customer’s Drop-suite Portal



2) Click the Add Email button



3) Select ‘Others’



Dropmyemail will check its comprehensive database to see if the destination email domain is present in its database with IMAP and POP settings. If it is then the Advanced Settings button will have a green check. In this case, you can go directly to step number 6.

4) Click the Advanced Settings button



5) You will require the following information from your Email Provider about the mail server:


Protocol: Select between IMAP or POP3 protocol


Security: Does the mail server support: SSL or TLS or None encryption


Incoming Port: Mail server’s port number


Host: The host name of the incoming mail server, such as


6) Click the Save Settings button




7) Enter the User’s email credentials - username and password

Note: You can upload multiple Users all at once by using the Upload CSV file.



8) Click the Start Backup button



When connections are successfully established the first backup is immediately initialized and you will be able to view its progress on the Dashboard.

Note: Subsequent backups/archives are set to occur after every 2 hours.




AFTER assigning mailboxes to a Business Email Archive subscription please follow the instructions on journaling found on the Dropmyemail FAQ website under Archiver > Journaling:


To learn more about the Dropsuite Portal refer to the Dropmyemail User Manual and FAQs.