Overview

You can increase or decrease the resources for Adobe Cloud from the customer control panel.

Process

  1. Log in to your Customer’s Control Panel.

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  1. Click on the Adobe Cloud from the left side menu and you will see the subscription details.

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  1. Click on the MANAGE LIMITS.

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  1. Here, you can upsize or downsize the subscriptions.


Product Upsize

  • Adobe Product upsizes are supported on Ingram CMP.
  • Any upsize request is executed immediately on Adobe side. Same as Ingram CMP.
  • Adobe Co-Terms the upsizes performed during the cycle of the Adobe Subscription. Co-Termination is also supported on Ingram CMP. Following Adobe’s model.


To perform product upsize, please follow the steps below:

  1. Increase the required number of resources by clicking on the + button and place the order. mceclip3.png 


  2. As the order will be completed, you will see the updated resources.

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Product Downsize

  • Adobe Product downsizes are now supported on Cloud Market Place.
  • Any downsize request is executed at the anniversary date on Adobe side. On CMP any downsize request is executed immediately.
  • Any partial downsize performed on CMP will reduce the amount of licenses that will be auto renewed on Adobe side. For a downsize of 1 unit on a Product of 5 will request Adobe to auto renew the product with 4 licenses.
  • If a full downsize (to zero quantity) is performed on CMP, this is translated into a request to not renew correspondent Product on Adobe side.


To perform product downsize,  please follow the steps below:

  1. Flagging an Adobe Product not to be renewed. 

  2. The selected Adobe Product won’t be renewed on the renewal date.