If this is your first time as a reseller of Microsoft’s CSP subscriptions, ensure you have completed the ‘Conversion to CSP’ steps detailed here.

If you are purchasing a Windows 10 Enterprise CSP for an existing customer, you may find it easier to purchase the subscription from your Customer’s Control Panel.


Cloud Marketplace

Windows 10 Enterprise can be found on Ingram Micro’s Cloud Marketplace (CMP) under Cloud Services > Business Applications > Microsoft – Windows 10 Enterprise and the purchase process follows the standard purchase process on the CMP.

However, please note the following:

  1. Basic Requirements

You will need to confirm that end-users have the following:

    • Active Windows 10 Professional Anniversary Update or later installed on devices that are to be upgraded and
    • Azure Active Directory (Azure AD) is available for identity management

Note: If you do not have Azure AD, you can purchase it as an add-on for Windows 10 Enterprise.

  1. PSTN Add-On

Windows 10 E5 subscriptions can include PSTN services and have specific instructions for the VAR (refer to this article).

Reseller Control Panel

You can log in to the Reseller Control Panel (RCP) to check Windows 10 Enterprise subscription’s provisioning status. Follow these steps:

1) Log in to your RCP

2) Select Billing > Orders > Select the subscription

On the order’s information page you will find the status listed under ‘Outgoing Status’

Welcome Email

Once the subscription has been successfully provisioned, a Welcome Email goes to the individual whose information was provided at the time of purchasing the subscription. If you want to receive the welcome email, you must provide your information at the time of checkout.


Customer Control Panel

First-time Access to Microsoft Portal

The credentials for first time access to Microsoft Portal are available in the Customer’s Control Panel. For detailed steps on accessing these credentials refer to this article.

Downgrading & Renewal

To downgrade your subscription refer to this article.

If the Windows 10 Enterprise license is not renewed or if the license is transferred to another device, the OS on the device will roll back to Windows 10 Professional and Windows 10 Enterprise features will be inactive. The portion of the OS pertaining to device data and ID security remains in its Windows 10 Enterprise state for a grace period of 90 days.

Cancelling Subscriptions

If you selected annual billing, cancelled subscriptions are non-refundable.


Upgrading from Windows 10 Professional 1607 (or later) to Windows 10 Enterprise

End-users can easily move from Windows 10 Pro to Windows 10 Enterprise simply by entering Azure AD credentials associated with the Windows 10 Enterprise license and all the appropriate Windows 10 Enterprise features are unlocked. When a subscription license expires or is transferred to another user, the Windows 10 Enterprise device reverts effortlessly to Windows 10 Pro.


  • Azure Active Directory (Azure AD) available for identity management
  • Azure AD Connect is installed on-premises or on a virtual machine in Azure
  • Devices receiving the upgrade must be running Windows 10 Professional Anniversary or later

Step 1: Assign licenses – customers and end-users

Step 2: How to: Join End-users’ Devices to Azure AD (Install Windows 10 Enterprise on New Devices)


            How to: Join End-users' Devices to Azure AD (Upgrade from Windows 10 Pro Anniversary)

Step 3: End-users verify that Windows 10 Enterprise is enabled


For troubleshooting commonly reported activation issues refer to this article.