If you / your customer does not want to continue with subscription services of DocuSign, you can cancel this subscription to end automatic renewal. Please follow below process to perform the action:


  1. Login to your Customer Control Panel.


  1. Click on DocuSign at the left hand menu.


  1. On DocuSign page, navigate to ACTIONS > Cancel Subscription.


  1. Select the reason of cancellation and click on PROCEED


  1. If you are a reseller and placed the cancel order for your customer, login to your Reseller Control Panel and process the Subscription Cancellation Request.
  2. Once the order will be processed, the subscription will be terminated from customer’s account.