Before you upgrade/downgrade the number of licenses, please note the following:

  • The number of user licenses cannot exceed the number of base licenses.
  • Bulk-paid annual subscriptions will not be refunded if you downgrade your Dynamic 365 subscription.
  • Pre-paid monthly billings will automatically reflect any changes to user licenses.
  • You can only have one external accountant license, attempts to increase this resource will generate an error.

Follow below procedure to upgrade or Downgrade License Quantity:

  1. Log in to the Customer Control Panel (CCP).


  1. Click on Microsoft CSP in the left side menu.


  1. Click on MANAGE SUBSCRIPTION button in front of Dynamics 365


  1. Click on - / + button to decrease or increase the number of licenses respectively, and click on UPDATE LIMIT.


  1. Once the Change Order will be provisioned; number licenses will be updated on Office 365 portal as well as on Ingram Micro Customer Control Panel.