Starter Guide
IDSync is a cloud management service that acts as a single identity management platform that both Resellers and Customers can use. It eliminates redundant data entry and reduces technical and administrative efforts to maintain current and accurate data in both Active Directory and Hosted Exchange while capable of connecting to PSA tools such as Autotask and ConnectWise.
IDSync service plans are found in the Ingram Micro Cloud Marketplace under CLOUD SERVICES > CLOUD MANAGEMENT SERVICES.
Service Plans are ideal for both Re-sellers and Customers. Following is a list of all available services plans and their target audience:
Below highlighted cells denotes that the subscriptions are exclusively available for Resellers only.
Product Name | Re-seller | Customer |
Active Directory Office 365 & Odin Connector | | |
Active Directory Azure AD & Odin Connector | | |
Autotask Billing Integration for Ingram Micro Marketplace | |
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ConnectWise Billing Integration for Ingram Micro Marketplace | |
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Autotask Contacts Integration for Ingram Micro Marketplace | |
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ConnectWise Contacts Integration for Ingram Micro Marketplace | | |
Active Directory Cloud Console | | |
IMPORTANT! You cannot purchase service plans designed exclusively for Re-sellers and Customers at the same time. You must complete the purchase process of one and then return to the Cloud Marketplace to purchase the other.
For most Customers, the Reseller is usually their System Administrator. However, if you require assistance configuring these tools on the Administrator’s end, IDSync offers professional services. Select ‘IDSync - QuickStart Service Packages’ on the ‘Ingram Micro Cloud Marketplace’ (refer to the Scope of Work for more information). To purchase the QuickStart subscription from the CMP, click the Request Service button and then fill and submit the assistance request form. There will be a single charge for this service.
Note: QuickStart is also available on CMP after selecting a service plan and also when purchasing additional services from the Customer Control Panel (i.e. Customer Control Panel > Account > Buy Additional Services).
Customer Control Panel – Buy Additional Resources |
On the CMP when purchasing a service plan |
The general process to follow to begin using IDSync subscriptions:
Step 1: Purchase connector(s) on CMP
Step 2: Download the client installation (for detailed instructions - Re-sellers click here; Customers click here)
Step 3: Install on premise using the licensing information available on the Re-seller Control Panel or Customer Control Panel
Step 4: Configure the connector (this has multiple steps such as connect the client side with your environment, provide URL, IP Address, etc.) refer to vendor support guides for step-by-step instructions
Cancelling Subscriptions
Monthly subscriptions do not have a binding contract so you can cancel them at any time. Annual subscription have a 1 year contract which, if cancelled, carry a penalty.
Following is a comprehensive list of all IDSync subscriptions:
General | Re-seller IDSync Product KBs | Customer IDSync Product KBs |
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