This document will provide you with necessary information about Skype for Business to Teams migration.

What is Teams?

Microsoft Teams is a platform that combines workplace chat, meetings, notes, and attachments. The service integrates with the company's Office 365 subscription office productivity suite, including Microsoft Office and Skype, and features extensions that can integrate with non-Microsoft products.

How customers will move to Microsoft Teams

There are three ways for a customer to be upgraded to Microsoft Teams.

Microsoft-driven upgrade - customers will be offered an upgrade by Microsoft via an automated process. Some customers have asked for Microsoft to assist them with their upgrade to Teams, especially where they have minimal IT support.

It will provide an upgrade option on the Skype for Business app. As the user will click on upgrade, it will download Teams client tool in backend and install on Windows machines.

Partner-driven upgrade - Partner upgrades customers’ tenant/users from Skype for Business to Microsoft Teams on a customer’s behalf.

Customer-driven upgrade – Customer IT Admin upgrades their users to Microsoft Teams.

Microsoft Teams Support Resources

Microsoft has created a series of resources and guidance to help prepare organizations of all sizes to deploy Teams. There are also in-product guides to support your customer’s end users including a first-run experience and Teams bot (“T-bot”) for in-product help. Below you will find links to resources to help prepare for the upgrade to Teams from user and admin perspectives.