1. What is the plan for Microsoft’s online voice capabilities?

Microsoft Phone System and Calling Plans are currently available for Teams. Direct Routing allows customers to choose their telecom provider to enable their users to make and receive calls in Teams.


  1. What is the guidance for customers already deployed on Phone

System (Cloud PBX) in Skype for Business Online?

Customers should evaluate the Teams roadmap to determine when capabilities will meet their business needs. Microsoft encourage all Office 365 customers to start using Teams, independently or in parallel with Skype for Business.


  1. When will hybrid customers be able to move to Teams?

Microsoft has simplified how customers connect trunks or third-party telephony systems to Office 365, based on customer feedback. For calling, customers interested in bringing their own telephone service to Teams can now do so with the general availability of Direct Routing. Direct Routing and Calling Plans are two choices for dial tone in Microsoft Teams.