Your Dropbox Team can be composed of Admins and Users. The admin roles are: ‘Team Admin’, ‘Support Admin’ and ‘User Management Admin’. Regular Users are assigned the role of ‘Member Only’. You can refer to this Dropbox article for more information on Admins’ related permissions.
This article provides detailed instructions on creating a Dropbox Team from the Customer Control Panel (CCP). Dropbox can be assigned to Users already existing in CCP or while creating a new User.
Team Admins
Team Admins are granted all permissions.
IMPORTANT!
 | The role of Team Administrator (Team Admin) is assigned, by default, to the individual whose information was provided at the time of purchasing the Dropbox subscription (this is usually the Customer) however if the Customer’s email ID is already associated with another Dropbox subscription, this automatic assignment will not occur.
If no Team Admin has been automatically assigned then you will need to perform the steps under ‘Assigning a Team Admin to a Dropbox Subscription (when the Customer is already ‘Team Admin’ for another Dropbox Subscription)’. Until this is done, there will be NO TEAM ADMIN for this Dropbox subscription and the subscription will not be activated.
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Assigning a Team Admin to a Dropbox Subscription (Customer is already ‘Team Admin’ for another Dropbox Subscription)
In the screenshots below you can see a Dropbox subscription in CCP that does not have a Team Admin assigned to it:
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When there are ‘Admin User(s)’ available to assign to the role of ‘Team Admin’. | The Dropbox subscription if there are no available Users to assign to the role of ‘Team Admin’ (or do not meet the ‘Admin User’ criterion). |
You can assign the role of Team Admin to an existing User that meets the following criteria:
- i) User is an ‘Admin User’ in the CCP and;
- ii) User does not belong to any other Dropbox Team.
If you need to create the User who will be assigned the ‘Team Admin’ role, note the following:
1) New User MUST be assigned the role of ‘Admin User’ within CCP (refer to ‘How to: Create Users/Admins’ for detailed instructions) and
2) (VERY IMPORTANT) DO NOT ASSIGN THE DROPBOX SUBSCRIPTION while creating the ‘Admin User’.
Once the ‘Admin User’ is created, follow the steps below for creating a Team Admin from the Customer Control Panel (CCP):
1) Log in to the Customer Control Panel
2) Select the Dropbox subscription from the left-side menu options (if the Customer has multiple Dropbox subscriptions each can be identified by their subscription ID number)
3) On the ‘Dropbox Team Info’ page, click on the arrow button to select an Admin User from the list of drop down options
4) Click the Finish button
5) When you return to the Dropbox subscription, the new Admin User’s email is listed under ‘Admin Email’
6) The Team Admin must now join the team (refer to ‘How to: Join Your Dropbox Team’ for detailed instructions).
Users (Admins and ‘Member Only’)
You can assign a Dropbox license to either a User that already exists in the CCP or create a new User - click on the link for detailed instructions.
Each User can only be assigned 1 Dropbox subscription.
Assigning Dropbox to New Users
1) Log in to the Customer Control Panel
2) Select the Dropbox subscription from the left-side menu options (you can identify different subscriptions based on the subscription ID)
3) On the ‘Dropbox’ page, scroll down to the ‘Users’ section
4) Click the ADD NEW MEMBER button
5) On the ‘Add New Users’ page, enter ‘First Name’, ‘Last Name’ ‘Email’ and under ‘Role’ select either ‘User’ or ‘Admin from the drop down options
 | IMPORTANT! Ensure the User’s email ID is correct, otherwise the User will have an ‘Error’ under ‘STATUS’. If the error is not corrected, the User will default to the ‘Unasssigned’ status. |
6) Check the box for the Dropbox service to be assigned to the user.
7) Scroll down, check the box and click on the NEXT button.
8) Select the User’s role from the list of drop down option and click on the FINISH button.
All Admins and Users must join their team in order to begin using their Dropbox accounts.
Assigning Dropbox to Existing Users
1) Log in to the Customer Control Panel
2) Select the Dropbox subscription from the left-side menu options (you can identify different subscriptions based on the subscription ID)
3) On the ‘Dropbox’ page, scroll down to the ‘Users’ section
4) Corresponding to the User, to whom you want to assign the Dropbox service to, click ACTIONS > Assign Service
5) On the ‘Assign Dropbox to <User’s Name>’ page, select the User’s role from the list of drop down options
6) Click the ASSIGN button
7) You will receive a confirmation message and the User will now have his/her member role listed under the ‘MEMBER ROLE’ column
All Admins and Users must join their team to begin using their Dropbox accounts.