17 What if Customer’s Additional Information is Required?
Modified on: Tue, 13 Jul, 2021 at 11:13 PM
Additional information is only required if:
- The customer’s email belongs to the same domain in the order.
- The account is being transferred from another distributor or Google.
- Order is for a dependent entitlement and the customer needs to say G Suite domain has been verified.
- In this case, a wrong domain was used (uppercase) to force this behavior.
- Login to the Customer Control Panel.
- If you see the below screen on the Customer Control Panel, click on the Activation Form link.
- Provide the customer domain name, Admin user prefix and click on the SUBMIT button.
- Please wait up to 10 minutes for Google to provision the services at their end.
- Now if you go back to the Customer Control Panel and refresh the page, you will see the Google G Suite Subscription is activated.
- If you click on the tile, you will see the details of the subscription.
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