SpamExperts uses advanced filtering algorithms and spam pattern detection methods to separate legitimate email from unsolicited bulk mail, or spam. This section of the starter guide covers the basic setup and configuration of SpamExperts anti-spam.

ACCESSING THE SPAMEXPERTS EMAIL QUARANTINE

 

You will want to check your spam email every so often to make sure that no important messages have been filtered from your inbox. The following instructions explain how to access your email quarantine by logging in to the SpamExperts control panel through the Customer Control Panel. You may also choose to receive your quarantine summary periodically by email. You will find instructions for setting this up in the next section.

1)    Log in at the Ingram Micro Customer Control Panel and choose the subscription you want to manage from the drop-down list in the top right corner. If you only have one subscription, it will be selected automatically.

 

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2)    Navigate to the Anti-Spam tab.

  • The SpamExperts panel will load and you will be logged in automatically.

3)    Click on the Spam Quarantine icon to view all the email quarantined for all users under your subscriptions.

 

 

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  • You can view and delete your quarantined messages as required.

 

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PERIODIC QUARANTINE SUMMARY EMAIL

With SpamExperts, you can set up a daily or weekly spam quarantine summary. The summary email can be configured for the whole domain, or for each individual user.

DOMAIN-LEVEL QUARANTINE SUMMARY

1)   Within the Anti-Spam tab in the Customer Control Panel, click on Periodic Domain Report.

 

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2) Select your required start date, report period, language, format and enter the email that should receive the report.

3) Click Send to save your settings and finish setting up the quarantine summary email.

 

END USER-LEVEL QUARANTINE SUMMARY

If you want your end users to receive their own quarantine summary email:

1)   Click on Periodic User Report

 

 

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2)   Click the Enable link next to Automatically activate for all recipients is disabled.

 

 

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3) When it is completed you will see a confirmation message: Automatically activate for all recipients has been enabled.

Please note, you do not need to add recipients manually or upload a CSV file of recipients. When a new spam is received for any email address under your account, the quarantine will be created for that email address and the periodic user report email will be sent automatically.

END-USER QUARANTINE

End users can access their Spam Quarantine via their Customer Control Panel if they would prefer not to receive quarantine emails. The instructions below explain how to grant access to the control panel for your end users.

1)   Login at Ingram Micro Customer Control Panel and choose the Subscription you want to manage from the drop-down list in the top right corner. If you only have one subscription, it will be selected automatically.

 

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2)   Navigate to the Anti-Spam tab, then the End Users sub-tab.

 

 

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3)   Click + Add New, choose the end user(s) you want to grant access to, and click Next ».

 

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4)   Confirm the details and then click Finish.

  • Your newly created end user will appear in the list of SpamExperts users. You will see that it is in the provisioning status at first, and it may take a few moments to change to Ready.download__95_.png

 

Now you can instruct your end user(s) to login at the Customer Control Panel with their email address and password, and then click on the Anti-Spam tab, and then click on the Open link.

REPORTING SPAM (SPAMEXPERTS)

You may receive an email to your inbox that you think is spam, or an email may be quarantined that should have been delivered to your inbox (referred to as ham). You should report such emails to the SpamExperts inbound filtering system as your report helps to train the system to filter more precisely in the future. You can do this reporting through the SpamExperts Control Panel, or through an email client plug-in.

FROM THE SPAM PANEL

 

1)    First you need to save the incorrectly filtered email from your email client into .EML format. Some clients support saving with this file extension, however some clients do not support it. If you are using a client that does not support the .EML file format, you can check to see if there is a SpamExperts plug-in for the browser (see below), or alternatively, a plug-in that allows you to save in the .EML format.

2)    Log in in to the Customer Control Panel and select the subscription you want to manage from the drop-down list in the top right corner. If you only have one subscription, it will be selected automatically.

 

 

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3)    Navigate to the Anti-Spam tab.

  • The SpamExperts panel will load and you will be logged in automatically.

4)    Click on Report spam or Report not spam.

 

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EMAIL CLIENT PLUGINS

As an alternative, a more convenient way to report spam is using one of the available Add-ons or Plugins. The following plugins are currently available.

Outlook 2007 or greater (32-bit)

Download

Outlook 2010 or greater (64-bit)

Download

Mozilla Thunderbird

Download

Mac Mail App (BETA)

Download

These add-ons will allow you to report emails as Spam, but do not support reporting as Not-Spam