Ingram Micro Cloud resellers can provision and manage Microsoft CSP subscriptions for their customers. The purpose of this guide is to help resellers understand the key tools and tasks used to provision and manage Microsoft CSP subscriptions for their customers.

There are three main tools that Resellers need to use for Microsoft CSP subscriptions: the Ingram Micro Cloud Marketplace, the Reseller Control Panel/Customer Control Panel, and the customer-level Microsoft CSP admin portal.

Deciding which tool to use depends on the task you want to perform:

o   Order subsequent subscriptions (first subscriptions are always ordered in the Cloud Marketplace)

o   Manage existing subscriptions

o   Generate sales and subscription reports


Ingram Micro Cloud Marketplace

Resellers order their customers’ first Microsoft CSP subscriptions in the Ingram Micro Cloud Marketplace. During the order process, resellers must create the customer account, provision subscriptions, set up SkyKick email discovery and migration services, and set up a new and unique Microsoft tenant domain. Click the following link for help with ordering a subscription in the Marketplace.

Ordering Microsoft CSP Subscriptions with a New Tenant

Note: only the first order for each customer can be placed in the Marketplace. Orders for existing customers are made in the Reseller Control Panel.


Re-seller Control Panel

Resellers manage existing customers in the Reseller Control Panel. In this panel, you can place orders for existing customers, add seats to a subscription, run order reports and cancel subscriptions.

  1. You can log into the Reseller Control Panel directly using the URL in your welcome email
    Log in to the Ingram Micro Cloud Marketplace,

  2. Click on Control Panel

  3. You will be redirected to Reseller control panel and switch to Classic Panel.

Follow the links below for step-by-step instructions to perform these tasks in the Re-seller Control Panel.

You will also use the Reseller Control Panel to log in to the Customer Control Panel. This is the starting point for managing your customers’ Microsoft CSP services, because it contains the MS customer-level admin portal login credentials.


 Microsoft Customer-level Admin Portal

The third tool is the customer-level admin portal, where Microsoft CSP users and their licenses are managed. Click the links below to see step-by-step instructions for some of the tasks that are performed in the customer-level admin portal.

For additional support with managing your Microsoft CSP customers, contact the Cloud Ignite Help-desk by using the contact information at the top of the Marketplace page.

**Important Update: Partners who have not accepted the Microsoft Partner Agreement by January 31st, 2020 will not be able to place new orders for Microsoft Products and will be limited to managing existing subscriptions only. Click here to know more. Please ignore if you have already accepted the agreement.