Office 365 end user profiles are created and managed in the customer-level admin portal. The instructions below demonstrate some of the basic user management functions that can be performed in the admin portal.

To perform the user profile management functions below, you will need to log in to your customer’s Office admin portal at See this article for instructions on viewing your customer’s login credentials.

Then you need to navigate to the Active Users view within the portal:

  1. Click on the Admin tile.

  2. In the left-hand-side menu, click USERS and then Active Users.


The list of active user profiles is now displayed. Click on any of the following links for instructions for these user profile management functions:

Searching for user profiles

Editing a user profile

Changing assigned licenses

Deleting a user profile

Restoring a user profile

Searching for User Profiles

Follow these steps in the admin portal to find the user profile that needs to be managed.

  1. In the Active Users view, click the Search icon:

  2. In the search field, enter the user’s first or last name. Alternatively, you can search by the first part of the user name (before the @ sign).

  3. The list will be filtered to show results containing the name that you entered.



Editing a User Profile

After finding the user(s) you need to edit, click on More options (hamburger dots) right next to the Display name.


If you have selected a single user, the details panel appears on the right-hand side. Click on the desired options to make the changes:


Changing Assigned Licenses

Simply click Manage product licenses after clicking on hamburger dots for the desired user account. A dialogue box will appear with license options where you can change which ones are assigned to this user.



For more information on assigning Office 365 licenses to a user profile, see this article.


Deleting a user profile

1. User profiles can be deleted individually or in bulk. In the Active Users view, simply select the check boxes you need to delete.

2. Click DELETE USER after clicking on the 3 dots right next to Assign to group option:


mceclip14.pngYou will see a dialogue box; click Delete to confirm deletion.

Note - These users can be restored within 30 days. After 30 days, all of their data will be non-recoverable.


Restoring a user profile

Deleted user profiles now appear in the Deleted Users list, and the licenses that were assigned to them now become part of the pool of available licenses.


To restore a deleted user profile, select the check box next to their name, and the option to restore the user will appear:

This completes the set of instructions for some of the basic user profile management functions that can be completed in the MS customer-level admin portal. You should now be able to search for user profiles, edit user profiles, change assigned licenses, and delete and restore profiles.