The following article describes how to cancel a Microsoft CSP subscription from the Customer Control Panel.

 1) Log in to your Customer Control Panel (CCP)


2) From the left-side menu, select the Account option


3) Under the Account’s sub-menu options, select ‘Subscriptions’


4) On the ‘Subscriptions’ page, select the subscription that you want to cancel


5) On the ‘<subscription name>’ page, click the Cancel Subscription button


6) A pop-up window will request a confirmation on the cancellation - select a reason from the list of drop down options; enter a comment (optional) and click the Proceed button:

mceclip5.pngNote: If you are an end customer and submitted your cancellation order, you need to check with your Reseller. To go to Reseller Control Panel to complete the cancellation process (from step 11 onwards).