• What is the Microsoft Customer Agreement?

The Microsoft Customer Agreement is a simplified purchase agreement that doesn’t expire and will provide consistent purchase terms for customers, regardless of the way customers choose to buy. The Microsoft Customer Agreement is the future agreement for customer purchasing at Microsoft. Initially, it will replace the Microsoft Cloud Agreement in the Cloud Solution Provider (CSP) program. Microsoft plans to continue enhancing the Microsoft Customer Agreement for customer purchasing through all existing commercial sales motions.

  • When will the Microsoft Customer Agreement be available in the Cloud Solution Provider (CSP) program?

The agreement will be available in the CSP program beginning on October 1, 2019.

  • Which regions does the Microsoft Customer Agreement apply to in CSP?

The Microsoft Customer Agreement is available in all regions where the CSP program is available.

  • Will the Microsoft Customer Agreement be required for all purchases in CSP?

When the Microsoft Customer Agreement is launched in CSP, the new agreement can be used to purchase all offers available in the program. This includes the purchase of existing offers available under the Microsoft Cloud Agreement. Customers who purchase the new Azure plan in CSP will be required to accept the terms of the Microsoft Customer Agreement. For the purchase of other offers in CSP, including the existing Azure offer, partners will have the option to use the Microsoft Customer Agreement or the Microsoft Cloud Agreement during a transition period that ends on January 31, 2020. After the transition period, partners will be required to direct their customers to accept the Microsoft Customer Agreement for all purchases, including subscription renewals, in CSP.

  • When are customers who have previously accepted the Microsoft Cloud Agreement required to transition to the Microsoft Customer Agreement?

After the Microsoft Cloud Agreement is removed as an option for purchasing in the CSP program on January 31, 2020, customers who have previously accepted the Microsoft Cloud Agreement must accept the Microsoft Customer Agreement for all purchasing. For these customers, partners will be required to confirm customer acceptance of the Microsoft Customer Agreement prior to placing new 3 orders, renewing subscriptions, or updating subscription seat counts.

  • Microsoft Cloud Agreement and Microsoft Customer Agreement – what’s the difference?

The Microsoft Cloud Agreement is the customer agreement currently used in CSP; the Microsoft Customer Agreement is the new version of the customer agreement for the program. Both agreements will coexist for a time in CSP, as partners transition customers to the new agreement. Eventually, the Microsoft Customer Agreement will replace the Microsoft Cloud Agreement.

  • How does the Microsoft Customer Agreement benefit customers and partners?

The Microsoft Customer Agreement provides customers and partners with a simpler, more flexible way to license Azure services.

  • Microsoft plans to enable partners to invite customers to accept the Microsoft Customer Agreement directly through Microsoft. How does this benefit customers and partners?

For customers who accept the Microsoft Customer Agreement through an authenticated Microsoft portal, the agreement will be presented, accepted, and stored in a completely digital experience (this capability will be available in the CSP program in early 2020). These customers will benefit from streamlined purchasing since the same agreement can be used for purchasing across sales channels without the need to resign the same agreement terms again. They will also enjoy a more integrated contracting experience and a simplified agreement history, with new terms added dynamically to the agreement. For partners, the ability for customers to accept the Microsoft Customer Agreement through an authenticated Microsoft portal can reduce the burden of managing the agreement process, including accountability for attesting to customer acceptance of the agreement and maintaining agreement records. Partners can also use new functionality available through Partner Center to determine if a customer has accepted the Microsoft Customer Agreement directly with Microsoft. Customers who have already accepted the new agreement through Microsoft do not need to resign the agreement for purchasing in CSP.

  • Does the Microsoft Customer Agreement replace the Microsoft Cloud Agreement right away?

The Microsoft Customer Agreement will be available for the purchase of all offers in CSP when it launches in 2019, but it will not immediately replace the Microsoft Cloud Agreement. To ensure that partners have the time they need to build services that 4 leverage the enhancements that are part of new Azure plan in CSP, the Microsoft Cloud Agreement will remain available for the purchase of existing offers in CSP during a transition period that ends on January 31, 2020.

  • How should partners present the Microsoft Customer Agreement to customers?

Partners have two options:

1. Partners can present the Microsoft Customer Agreement to a customer and secure the customer’s acceptance. For this option, partners present the Microsoft Customer Agreement in much the same way that they currently do for the Microsoft Cloud Agreement. This includes attesting that customers have reviewed the agreement and accepted the terms using new functionality available in the Partner Center Dashboard or using an updated API. This capability will be available when the Microsoft Customer Agreement launches in the CSP program in October 2019.

2. Partners can assign the responsibility to Microsoft to present the Microsoft Customer Agreement to customers. For this option, partners invite customers to an authenticated Microsoft portal to view and sign the agreement. Partners can learn if customers have accepted the new agreement using new functionality available in the Partner Center Dashboard or using an updated API. This capability will be available in the CSP program in early 2020.

  • Where can partners or customers review the most current version of the Microsoft Customer Agreement?

The most current version of the Microsoft Customer Agreement is publicly available at: https://aka.ms/customeragreement.

  • Where can partners preview Partner Center Dashboard user experience changes and API updates that support the Microsoft Customer Agreement?

Partners can preview Partner Center Dashboard web user interface updates supporting attestation for the Microsoft Customer Agreement in the CSP sandbox environment beginning on August 1, 2019. Partners can preview API updates supporting attestation for the new agreement in the SAP sandbox environment beginning on September 2, 2019. For additional preview details, see: https://aka.ms/PreviewDetails

  • Which partners are responsible for confirming customer acceptance of the Microsoft Customer Agreement in CSP?

Indirect providers and direct bill partner are responsible for confirming customer acceptance of the Microsoft Customer Agreement. Indirect providers are responsible for educating their indirect resellers about the Microsoft Customer Agreement and the requirement for customer acceptance. Contractually, it is the indirect provider who has a binding contract with Microsoft to ensure that the end customer has signed the Microsoft Customer Agreement.

  • I am a CSP indirect reseller working with CSP indirect providers. What is my responsibility to confirm acceptance of the Microsoft Customer Agreement?

It is the indirect provider who has a binding contract with Microsoft to ensure that the end customer has accepted the Microsoft Customer Agreement. However, indirect providers may have separate arrangements with indirect resellers to confirm customer acceptance of the agreement. When this occurs, indirect providers will first need to collect the required customer acceptance information from their indirect resellers and then make it available to Microsoft via the Partner Center Dashboard or API. You can support this process by promptly providing the required information to your indirect providers upon their request.

  • If a customer has accepted the Microsoft Customer Agreement directly with Microsoft, does the customer need to resign the agreement when purchasing in CSP?

No. A customer who has signed the Microsoft Customer Agreement directly with Microsoft does not need to resign the agreement to make purchases in CSP.

  • How can partners ensure that customers have accepted the Microsoft Customer Agreement?

Indirect providers and direct bill partners can confirm customer acceptance of the Microsoft Customer Agreement in three ways. First, partners can secure a customer’s acceptance of the agreement and report this information to Microsoft (this attestation capability will be available in October 2019). Second, partners can invite a customer to accept the agreement through an authenticated Microsoft portal (this capability will be available in early 2020). Third, partners can use functionality available through Partner Center to determine if a customer has accepted the agreement directly with Microsoft (this capability will be available in early 2020). Customers who have already accepted the agreement through Microsoft will not need to resign the agreement for purchasing in CSP.

  • What are the agreement acceptance requirements for customers who are working with multiple partners in CSP?

Confirmation of agreement acceptance is the responsibility of the partner. If a customer transacts with multiple CSP partners, each partner should confirm the customer’s agreement acceptance.

  • Who within a customer organization is authorized to accept the Microsoft Customer Agreement?

It is the customer’s responsibility to determine who is authorized to provide agreement acceptance. It is the partner’s responsibility to obtain customer acceptance of the agreement from a person inside the customer organization.

  • What products does the Microsoft Customer Agreement cover?

All Microsoft products and services available for purchase under the Microsoft Cloud Agreement in the CSP program are covered by the Microsoft Customer Agreement.