If your customer does not want to continue the services of Ecwid, so you can cancel this subscription at any point of time by following below  process.


  1. Log in to the Customer Control Panel


  1. Click on Ecwid at the left hand menu.


  1. On Ecwid page, navigate to ACTIONS > Cancel Subscription under Subscription Information.


  1. Select the Reason for Cancellation and click on PROCEED.


  1. If you are a reseller, so login to your Reseller Control Panel and process the CL order to cancel this subscription.
  2. Once the order will be completed, subscription will be terminated from Customer Control Panel.