Overview

This document will provide you with necessary information about “How To Raise A Support Ticket With IBM Cloud.”

Process

  1. Login to IBM Cloud portal at https://watson.service-now.com/wcp?id=csp_homepage.

 1.jpg

  1. You will see 3 options:
  • Click IBM Cloud Status to check the Status of your IBM Cloud.
  • Click Create a Case to raise a new support ticket with IBM Cloud Support team.
  • You can check the status of your ticket by clicking on My Cases.

 2.jpg

  1. Click on Create a Case to create a new ticket with IBM Cloud support team.

 3.jpg

  1. To create a case with IBM Cloud, your account must be activated. Else, you will get below message.

 4.jpg

  1. If your account is already activated, then click on here

 5.jpg

  1. A support form will open.
  • Select your ticket type.
  • Provide your IBM id (which is always an email address).
  • Select your Service region or environment.

 6.jpg

  1. Select the service impacted from Drop down table of services.

 7.jpg

  1. Provide Resource Name, Problem Summary (Title), Problem Description, attach a file, add additional email address.

 8.jpg

  1. Select severity of the issue as per business impact. Click on Submit.

 9.jpg

  1. You will receive a ticket number and email for the same at your provided email address.

 10.jpg

 

Conclusion

This document has provided information about How to Raise A Support Ticket With IBM Cloud.