DNS records are one-line entries that help translate a domain name entered into a web browser to an IP address where the data is stored. Individual DNS records are stored in the zone file, which can be viewed and managed through the Ingram Micro Customer Control Panel.

This article contains instructions for managing DNS records, including how to find then in the Customer Control Panel, how to modify the records, and how to make a new record. Managing DNS records requires an intermediate to advanced understanding of DNS. If you are unsure about changes you need to make, please contact the Cloud Ignite support desk.

Note: DNS record changes are updated on our servers within approximately 5 minutes; however, changes on external servers usually take at least 60 minutes. We cannot control when external servers refresh their cache, and we cannot force an external DNS server to update.

Modifying a DNS Record

DNS records, including NS, MX, A, and CNAME, can be modified through the Customer Control Panel. This feature is supported with all hosting plans except Domain Parking and Domain/Email Forwarding.

Follow these steps to modify a DNS record.

1)    Log in to the Customer Control Panel for the customer whose DNS you are modifying.

2)    Select All Domains in the drop-down menu at the top, right-hand side of the page.

download__46_.png

3)    Navigate to the Hosted Domains tab.

download__47_.png

4)    Click on the domain whose DNS records you need to manage.

 

download__48_.png

5)    Navigate to the DNS tab and then to the DNS Records sub-tab.

 

download__49_.png

6)    Click on the link under the Host column for the record you wish to change.

7)    Click Edit at the bottom of the page.

download__50_.png

Note: Some entries are protected and cannot be edited. If the edit button is not available, see the next section on protected entries.

8)    Enter the changes that you wish to make to the DNS record and click Submit.

 

download__51_.png

After completing the steps above, the changes to the DNS record will be saved. When the status under In Sync changes to Yes, the record has been updated on our servers. External servers may take 60 minutes or more to be updated. We cannot control when external servers refresh their cache or force an external server to update.

Protected Entries

Some DNS entries are protected and cannot be edited or deleted. In these cases, you will see this error message when you click on the record:

download__52_.png

This refers to the NS Records that are used to direct queries to your domain name to our name servers and default subscription records. Usually these records would not need to be changed; however, if you do need to change a protected entry, then click on Deactivate to disable that entry and then create a new one with the desired properties.

download__53_.png

Creating a New DNS Record

Follow these steps to create a new DNS record.

1)    Navigate to the DNS tab and the DNS Records sub-tab.

2)    Click + Add New DNS Record.

 

download__54_.png

3)    Select the required DNS record type from the drop-down menu.

4)    Enter the DNS record properties and click Finish.

 

download__55_.png

Your new entry now appears in the list of DNS records.

When the status under In Sync changes to Yes, the record has been updated on our servers. External servers may take 60 minutes or more to be updated. We cannot control when external servers refresh their cache or force an external server to update.