In order to escalate an issue with your purchased solutions from Check Point, you can use the following steps and resources. We recommend starting with the "Live Chat" and then creating a Service Request if you are unable to resolve your issue via chat:

  1. Go to the Support landing page and click on "Services Requests": https://www.checkpoint.com/support-services/contact-support/

mceclip0.png 

  1. Click on "Create a New SR" and then select the correct SR category:

mceclip1.png 

  1. Enter the relevant details and then click "Submit" to complete the request

 mceclip2.png