You are notified through the SEP console 30 days before your customers are automatically upgraded. In the console all the details mentioned in upgrade readiness, which help you evaluate whether your devices are “upgrade ready.” Here are the following key upgrade windows:

  • 30-day preview period: Through the SEP Console, they link you to a page that provides you with access to an upgrade readiness checklist. You should review your existing customers against this checklist to ensure upgrade readiness. At the end of the preview window, your customers are automatically redirected to the new SEP Cloud console.


  • 30-day upgrade period: After the SEP console is updated to the SEP Cloud console, your customers’ endpoints are automatically upgraded (30 days after the upgrade), or as per the system policy configuration carried over to our latest endpoint protection cloud solution. You have an option to change the default upgrade schedule for automated upgrade of your endpoints, or upgrade them manually from the new SEP Cloud console.