Customers and Users can send and receive secure messages once they are logged into the Secure Messaging Customer Portal using their unique links.


  1. Log in to the Customer Control Panel


  1. From the left-side menu options select Secure Messaging App


  1. On the ‘Secure Mailbox Users’ page, select the ‘Customer Portal’ tab and click on the Webmail


  1. You will be redirected to Trend Micro Webmail Page. Check the username and click on Next


  1. Enter the user’s credentials and click on the Secure Login.

Users can access the Customer Portal from their email invites:

  1. Open the Email invite and click on the secure link.