If you wish to remove any user, so you can perform this action from Customer Control Panel.

Note: Ensure you are in ‘Active List’ mode.


  1. Log in to the Customer Control Panel


  1. From the left-side menu options select Secure Messaging App


  1. On the ‘Secure Mailbox Users’ page, the ‘Secure Messaging App’ tab is selected by default
  2. All Users provided login credentials for Secure Messaging App will be listed here
  3. Corresponding to the User you want to remove, click on the Remove


Note: This action only removes the User’s ability to login to the Secure Messaging Customer Portal. The User will still exist within Odin.

  1. User will be removed from the list.