When an ESET subscription is placed on hold it prevents any administrative tasks from being performed.

1) Log in to your Reseller control panel.

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2) Click on Customers from the left side menu.

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3) You will see the subscriptions here. Search the subscription using the search box.

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4) Select the ESET subscription you want to put on hold

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5) You will see the subscription details. Navigate to ellipsis and click on the Put on Hold button.

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6) Subscription will be put on hold.