Some companies pose as software support providers, often based in the U.S. and leveraging foreign call centers, claim to offer software support services on behalf of major technology companies to gain access to and exploit consumers' personal information. They set up fake websites, offer free security scans, and send alarming messages to try to convince you that your computer is infected. They often gain the consumers' trust by misrepresenting their relationship with reputable companies, and prey on consumers' fear of their computer becoming infected with viruses and malware.

Types of Tech Support Scams

  • A few common scenarios of tech support scam are:

    • Advertising/Paid Search/Confusing Search Results

      Fraudulent companies frequently use Paid Search to advertise their support services. If they receive a call from a Norton Customer they claim to be a legitimate Norton Support Partner, but they aren't. They charge money for their services and may steal your personal information or install malicious software on your computer.

    • Cold Calling

      Some fraudulent companies proactively cold call Norton customers offering assistance with virus removal, fixing problems with Apps or renewing a product subscription. Once they gain your trust, they may conduct a remote session on your computer in order to remove your Norton product and install their own products. Some may steal your personal information while accessing your device.

    • Pop-up warning/ads

      Some fraudulent companies use fake pop-up warnings that claim your computer is infected with a virus. These Pop-ups are made to look like a Norton virus scan alert or other type of legitimate security warning.

    • Email scam

      Some fraudulent companies use scare tactics such as phishing mail, which contains warning messages about a vulnerability on your computer or offers to renew your expiring Norton subscription in order to remain protected.

What you need to know to avoid being scammed

  1. Official Norton Support is Free to current subscribers.

  2. The Official Norton Support webpage is located at

  3. You will never receive an unsolicited call from Official Norton Support to fix issues with your computer for money.

    You will only receive a call if you request it.

What to do if you have been scammed

  1. Run a scan with the Norton Power Eraser tool to ensure that your computer is not infected. For more information, read Download and run Norton Power Eraser - Free virus and malware removal tool.

  2. You can file a complaint with the appropriate authority.

  3. If you still suspect that your computer is infected, Contact Norton Support.