Ingram Micro Cloud has launched a new Modern Support experience with the goal of delivering a best-in-class support experience for our cloud channel partners. This new initiative includes certified local Ingram Micro support employees available to assist with all Cloud Marketplace billing, administrative, and technical inquiries.


Our partners can also access support articles as well as create and view support tickets using the new Modern Support Self Service Portal (SSP).


Login Process

  1. Open the Self Service Portal (SSP) using the following link - kb.cloud.im.
  2. In the Home page of the SSP, click the Login button. This will open the Login Redirect page. 

  3. In the Login Redirect page, click the Login here button against the Are you a customer? option. This will open the Login page.

  4. In the Login page, please fill the following fields, and then click the Sign In button:
    • Select Country - Please select the appropriate Cloud Market Place that you use, from the dropdown list.
    • Username - Please use your IMOnline login credentials.
    • Password - Please use your IMOnline login credentials. 

  5. You will be logged in to the SSP.
    • If you face any trouble while logging in, please contact the local Modern Support agents using the Contact Directory
  6. You can validate the login by checking that your name is shown at the top right corner of the SSP (highlighted in Red).