The main idea of synchronizing between Cloud Marketplace and ConnectWise is to allow a reseller to easily process order placement and invoicing within the two systems.
After the initial integration of ConnectWise with Cloud Marketplace, synchronization tasks are created for every existing active customer subscription. When a new subscription is provisioned or a change in a subscription occurs, a corresponding task is created for synchronization between Cloud Marketplace and ConnectWise. These tasks are created after clicking Check Changes to update a task list.
Supported Subscription Synchronization Scenarios
Subscriptions with the following configurations are supported for synchronization between Cloud Marketplace and ConnectWise:
|Scenario||Order Type||Billing Model||Fee||Comments|
|New sale||Sales Order||Setup fee, Recurring fee||New additions with corresponding prices and without a cancellation date are created.|
|Subscription upgrade or downgrade||Change Order||Setup fee, Recurring fee, Upgrade fee|
|Usage-based subscription||Billing Order||Recurring fee, Overuse fee|
|Subscription cancellation||Cancellation order||Charge Before Billing Period||Recurring fee, Overuse fee, Cancellation fee|