The main idea of synchronizing between Cloud Marketplace and ConnectWise is to allow a reseller to easily process order placement and invoicing within the two systems.


After the initial integration of ConnectWise with Cloud Marketplace, synchronization tasks are created for every existing active customer subscription. When a new subscription is provisioned or a change in a subscription occurs, a corresponding task is created for synchronization between Cloud Marketplace and ConnectWise. These tasks are created after clicking Check Changes to update a task list.


Supported Subscription Synchronization Scenarios

Subscriptions with the following configurations are supported for synchronization between Cloud Marketplace and ConnectWise:


ScenarioOrder TypeBilling ModelFeeComments
New saleSales Order

Charge Before Billing Period


Note: Align Billing Order with Statement Day is not supported.

Setup fee, Recurring feeNew additions with corresponding prices and without a cancellation date are created.
Subscription upgrade or downgradeChange Order

Charge Before Billing Period


Note: Align Billing Order with Statement Day is not supported.

Setup fee, Recurring fee, Upgrade fee

An addition for a previous billing period (if exists) is canceled.


A new addition with a new price and without a cancellation date is created.


A prorate addition is created.

Usage-based subscriptionBilling Order

Charge After Billing Period

Use External Rating

Recurring fee, Overuse fee

New additions with corresponding prices are created.

Subscription cancellationCancellation orderCharge Before Billing PeriodRecurring fee, Overuse fee, Cancellation fee

Existing additions with corresponding prices are displayed.

A cancellation date is displayed or not depending on a subscription billing date: this date is displayed if a subscription was already billed.

An addition with a cancellation fee is created.