With the goal of delivering a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support experience. This new initiative includes certified local Ingram Micro support employees available to provide end-customers with product support for all of their Microsoft Office 365 products and subscriptions.


Important
1. These contact details must be used by end-customers only. For resellers, we have separate contact details which are listed here - Modern Support - Contact Directory.

2. These contact details must be used by end-customers only when they need product support for their Microsoft Office 365 products and subscriptions. For any other type of support, please contact the reseller/partner you bought the subscription from.


Support Hours

End-customers can access Modern Support during:

  1. Local business hours, to log issues/requests with any type of severity.
  2. Off-business hours & holidays, to log critical issues.

 

Support Channels

End-customers can access Modern Support via Email or Phone using the details mentioned in the table below.

CountryEmailPhone
Australiaoffice365.au@cloud.im
1-800-579-082
Austriaoffice365.at@cloud.im
0800 232976
Bahrainoffice365.me@cloud.im
8000 6156
Belgiumoffice365.Benelux@cloud.im
0800 75 164
Braziloffice365.br@cloud.im
8008920306
Canadaoffice365.ca@cloud.im
1-866-468-9622
Chileoffice365.cl@cloud.im
1230 020 9749
Colombiaoffice365.co@cloud.im
57-17942523
Egyptoffice365.me@cloud.im
0800 006 0136
Franceoffice365.fr@cloud.im
0805 080 723
Germanyoffice365.de@cloud.im
0800-182-3230
Hong Kongoffice365.hk@cloud.im
800960371
Indiaoffice365.in@cloud.im
000-800-100-9350
Italyoffice365.it@cloud.im
800 942 036
Jordanoffice365.me@cloud.im
0800 23147
Kuwaitoffice365.me@cloud.im
-
Lebanonoffice365.me@cloud.im
-
Malaysiaoffice365.my@cloud.im
1-800-81-9963
Mexicooffice365.mx@cloud.im
01-800-099-0271
Netherlandsoffice365.Benelux@cloud.im
0800 0226354
New Zealandoffice365.nz@cloud.im
800480278
Omanoffice365.me@cloud.im
80074225
Pakistanoffice365.me@cloud.im
00800-90-044-395
Qataroffice365.me@cloud.im
TBA
Saudi Arabiaoffice365.sa@cloud.im
800 850 0761
Singaporeoffice365.sg@cloud.im
80008523469
South Africaoffice365.me@cloud.im
0-800-980-469
Spainoffice365.es@cloud.im
900 905 441
Swedenoffice365.se@cloud.im
020 799749
Switzerlandoffice365.ch@cloud.im
800563148
Turkeyoffice365.me@cloud.im
TBA
United Arab Emirates office365.me@cloud.im
800 0320036
United Kingdomoffice365.uk@cloud.im
800-051-8039
USoffice365.us@cloud.im
1-855-660-6225