The following changes have been implemented in this version:

Support for Autotask PSA system has been added


With the Autotask integration, the following scenarios are now supported:

  1. Synchronizing between Reseller Marketplace and Autotask, including:
    • New subscriptions
    • Existing subscriptions
    • Usage-based subscriptions
  2. Creating an Autotask product
  3. Importing customers to Reseller Marketplace from Autotask
  4. Mapping customers and products between Reseller Marketplace and Autotask.

Known limitations

  1. Currently, only one PSA integration is supported for a reseller.
    1. If you do not have any PSA integrations you can select one of the supported integrations, ConnectWise or Autotask.
    2. If you already have one system integrated and want to change it to another one, please contact the support team.
    3. If you want to use several PSA integrations at once, please notify the support team about this.
  2. The "Align Billing Order with Statement Day" billing option is not supported in the Autotask integration.
  3. Subscription cancellation synchronization is not supported in the Autotask integration.
  4. Reconciliation is not supported in Autotask integration.

PSA Integrations can now be installed through Marketplace Apps

  1. Autotask PSA Integration 

  2. ConnectWise PSA Integration