Introduction

We have revised the handling of upsizing licensing quantities for resellers in CloudBlue Commerce version 21.4.


If you are still using the old version of Cloud Marketplace, please continue using this article to upsize your subscriptions.


If you are using the new version, please use the article - Microsoft 365 NCE - The new Upsizing/Downsizing Experience to upsize a subscription.

 

Cancellation Window

The cancellation window of Microsoft NCE seat-based subscriptions has been changed from 72 hours to 7 days, for a pro-rated refund. Please see - March 2022 announcements - Partner Center | Microsoft Docs
The cancellation window is applicable for any new orders, renewals, and mid-term seat additions.

To know how to cancel subscriptions in Ingram Micro Cloud Marketplace, please refer to the article - How to cancel seat-based subscriptions in Microsoft NCE from Reseller Control Panel.

Process

  1. Navigate to the Subscriptions page found on the Customers tab. Graphical user interface, application, email 
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  2. Find the active subscription and click to view the subscription details. Or simply click the CHANGE button beside the subscription you wish to alter.
  3. Click on the CHANGE button on the top-right hand corner to upsize or increase seats. A screenshot of a computer 
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  4. To add more licenses, click on the + button. Press NEXT to confirm. Graphical user interface, application 
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  5. Confirm your MPN ID details. Press NEXT to confirm. Graphical user interface, application 
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  6. Confirm additional seats and incremental charges. Click PLACE ORDER to confirm changes. Graphical user interface, application 
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  7. You will receive an order number for the same. Click on the TRACK ORDER button to view the status of the order.
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