This article is a walkthrough of the order process for NCE Microsoft 365 offers as a reseller on the Cloud Marketplace.

Important Note
We have revised the order placement experience for Resellers in CloudBlue Commerce version 21.4.
If you are using the new version, please use this article to place an order for Microsoft 365 NCE subscriptions.
If not, please use the article - How to purchase seat-based subscriptions from Reseller Control Panel, instead.


Cancellation Window
The cancellation window of Microsoft NCE seat-based subscriptions has been changed from 72 hours to 7 days, for a pro-rated refund. Please see - March 2022 announcements - Partner Center | Microsoft Docs
The cancellation window is applicable for any new orders, renewals, and mid-term seat additions.

GDAP Implementation
With the implementation of GDAP, when new customers are added to the Cloud Marketplace they will receive an email notifying them of the relationship. If the relationship has not been accepted, the end customer or a representative that has a Global Admin role will have to accept the relationship. The email will look similar to the picture below: 


  1. Log in to the Cloud Marketplace and then select the Microsoft (Catalogue) tile.

  2. Select an option from the Catalogue. 

  3. You can choose from a flat catalogue of plans.
    • The offer suffix, such as “(NCE COM ANN)”, describes the Program.
    • In this example:
      • NCE = NCE (instead of CSP)
      • COM = Commercial (instead of EDUcation, GOVernment, etc.)
      • ANN = ANNual Pre-Paid (instead of MTH for Monthly Pre-Paid)
    • You can also search for the entire offer name (including the suffix) in the blue search bar at the top of the page.

  4. You can choose a commitment term of offers with the same billing term.

  5. Create a new Microsoft account or use an existing one.
    • Advanced Options:
      1. One option allows you (the transacting partner) to enter all information here on behalf of your customer.
      2. Another option allows you to send a request to your customer to enter the rest of the information. That is not commonly used.
  6. Add a new customer or select an existing customer.

  7. To place an order as a new customer, identify the new customer to be created in Microsoft systems.
    • To do this, enter a proposed/desired “Microsoft AAD Tenant” domain. Cloud Marketplace will check to see if that domain is available, or if another customer is already using it. The red error message in this example shows what you see if you give an incorrect domain name.

  8. Complete the mandatory Partner Attestation (required from February 23, 2022, onward).

  9. You will see the promotion applied at check-out if the transaction (SKU) is eligible for the promotion. Cloud Marketplace's API Integration with Microsoft will evaluate Promotional Eligibility in real-time, and if Microsoft approves a Promotion, it will be applied automatically.

  10. Please wait while the order is being provisioned.

  11. By selecting an Order (from #10), more details on its status will appear. Once Microsoft receives an Order, the Microsoft SLA for provisioning time is 24 hours, and their SLO is 15 minutes.

  12. You will see the Welcome screen after your order has been successfully provisioned.

  13. You will also receive a welcome email. (This is a sample text and sample look and feel. Partners can make/customize their own).