We have revised the handling of upsizing and downsizing licensing quantities for resellers in CloudBlue Commerce version 21.4.

If you are using the new version, please use this article to change licensing quantities. If not, please use the article - How to increase Seats in existing NCE subscriptions, instead.


  1. In the subscription, navigate to Change Resource Limits.

  2. Change the Resource to its New Limit by clicking the + and - buttons, or enter a new number. Then click OK.

  3. Downsizing license quantities is not possible after the cancellation window expires. To know more about the cancellation window, please refer to the Cancellation Window section in the article - Microsoft 365 NCE - The new Order Placement Experience.
    • If the upsize/downsize was unsuccessful, you will see this screen. In this case, the reason the attempt was rejected was because the cancellation window had already expired. Cloud Marketplace will automatically detect this condition and present the indicated error message that the proposed action is not complying with the terms from Microsoft.

  4. If the upsize/downsize was successful, you will see this screen. It confirms that +2 License units were successfully added.