We have revised the cancellation policy for resellers in CloudBlue Commerce version 21.4 to match changes that Microsoft introduced on January 10, 2022.

If you are using the new version, please use this article for cancellations. If not, please use the article - How to cancel seat-based subscriptions in Microsoft NCE from Reseller Control Panel, instead.


Cancellation Window

The cancellation window of Microsoft NCE seat-based subscriptions has been changed from 72 hours to 7 days, for a pro-rated refund. Please see - March 2022 announcements - Partner Center | Microsoft Docs

The cancellation window is applicable for any new orders, renewals, and mid-term seat additions.

  1. Cancellations are allowed within the cancellation window of a successful subscription provision. The Microsoft timestamp to begin the cancellation window is the moment when Microsoft marks a new Subscription as Active. This timestamp is available to Resellers in their Cloud Marketplace Portal.

  2. To cancel a subscription, hover over the Ellipsis [...] next to the Cancel button. If the subscription is within the allowable window, you will be able to click Cancel Subscription.

  3. Cancellations are not allowed after the cancellation window expires.
    • This example shows the rejection mode where Microsoft will decline to execute the cancellation request. Cloud Marketplace will automatically detect this condition and display the error message indicated.