ULTRA Membership Program
ULTRA is a strategic membership program designed to help our partners achieve enormous growth, much faster than the industry average and double their customer base. It is a paid membership that is available to purchase on as an annual subscription.
Partners in the membership program will receive insights about their business, automation-for-growth tools, and exclusive offers to grow and retain their customers, and expert support to drive their business. The program has the following enablers and features.
Expert Support for ULTRA members
The following support details are valid only for our partners who have purchased the ULTRA membership.
If you are not an ULTRA member, please reach our support teams using the details listed in the article -
Ingram Micro Cloud Modern Support handles all issues related to Marketplace, Reseller Control panel and Customer Control Panel issues, portal password resets and licenses. We also handle and escalate, as required, any order provisioning issues, complex credit/billing inquiries, vendor related access issues, how to queries, and product/vendor-related issues, including:
Reseller issues and questions related to Ingram Micro Cloud Marketplace (used for ordering and provision Cloud offerings)
Support to resellers for Cloud offerings purchased by end-customers of that reseller
Billing inquiries, account status, value-added tax (VAT) verification, invoice issues and credit / refund requests, etc.
Business Hours and SLAs
- response on issues raised by ULTRA members will be within 2 hours.
- You can also contact Modern Support during:
Local business hours, to log any type of issue or request.
Off-business hours & holidays, to log critical issues.
ULTRA members will receive expert support from the most experienced Modern Support agents. They can be reached using the email address (which will be based on your region) that will be shared in the program guide once the program is purchased on the Cloud Marketplace.
If you are using phone, chat, or the self-service portal to contact Modern Support, you will need to declare that you are an ULTRA member.
Details in the Support Ticket
Please include the following details when you are contacting Modern Support to get a prompt and effective response.
Preferred Contact Method Time Zone
Error Message(s) Impacted Customer/Tenant Domain(s)
Number of Users Impacted
Steps to Reproduce
Partner Contact First & Last Name
Preferred Time to Contact Affected Product
Detailed Issue Description Customer CMP ID
Subscription ID (if applicable)
Users Accounts Impacted Steps Taken During Troubleshooting
Logs / Traces