Introduction
This is a reference guide for how to get an end customer's Microsoft tenant setup with a special qualification.
- This guide is applicable for end customers with special qualifications, to avail of reduced prices while buying Microsoft products in the Cloud Marketplace. These special qualifications can be for end-customers that are:
- Ingram Micro Cloud does not cater to Microsoft GCC High organizations.
- An existing commercial tenant can never be used for a GCC setup, the customer will need a new tenant.
- It is best to get an end customer set up with a special qualification before ordering. For a brand new customer sometimes you must make the tenant directly with Microsoft prior.
- After you have the correct special qualification setup you can order as normal: O365 Academics_How to purchase Office 365 Education from Reseller Control Panel
- Please note any existing tenant must be linked to Ingram Micro prior to ordering. A Global Admin from that tenant directly will need to load the following link and agree to the connection : https://admin.microsoft.com/Adminportal/Home?invType=ResellerRelationship&partnerId=a27ac673-9a4c-446c-bd28-280c0bf7cf71&msppId=0&DAP=True#/BillingAccounts/partner-invitation
The list of orders allowed per tenant type is shown in the picture below. More details can be found in the link: Sell to specialized industries - Partner Center | Microsoft Learn
Non-profit customer tenant setup
Existing O365 Nonprofit customer
- If the customer is an existing NFP (non-for-profit) O365 customer, then you are ready to go. Place an order with the existing tenant. Ensure it is linked to Ingram Micro beforehand.
New O365 Nonprofit customer
- If the customer is a new NFP O365 customer, the customer will need to verify themselves as NFP verified via Nonprofit offers: Register Now (microsoft.com) - this step will also create a new NFP tenant in the process.
- Until the customer is fully verified, they will not be able to purchase paid subscriptions. The verification process can take 2-5 days but can take up to 20 days.
- Customer receives confirmation of eligibility for Microsoft’s nonprofit offers via email and notifies partner that registration is complete.
Existing O365 Commercial customer seeking to become Non-profit
- The customer goes to Nonprofit offers: Sign-in (microsoft.com) and sign in using existing Office 365 tenant credentials.
- Customer follows prompts to complete nonprofit profile to start the eligibility validation process.
- Customer’s nonprofit eligibility is validated by Microsoft’s eligibility vetting supplier. The process may take up to 20 business days: the typical turnaround is 2-5 business days.
- Customer receives confirmation of eligibility for Microsoft’s nonprofit offers via email and notifies partner that registration is complete.
What if I do not know if my customer is already NFP qualified or not?
- You will need to ask the customer if he/she has already registered with Microsoft directly and has an Office 365 Nonprofit account. If the customer is unsure, you can direct the customer to log in to the Nonprofit Portal here: Nonprofit offers: Sign-in (microsoft.com).
If the customer cannot log in, the customer likely needs to register. Send customer to Get Started to register. You should ask the customer to notify you once he/she receives the validation outcome email from Microsoft.
Education tenant setup
Existing O365 Commercial customer seeking to become Education customer
- Obtain a trial subscription directly from Microsoft on a commercial tenant. Look for Office 365 A1 for faculty. Click Details and then click Start free trial, as shown in the picture below:
- Go through the verification wizard.
- In most cases, completing the wizard gives an immediate approval or denial. However, Microsoft may complete a manual eligibility review and will reach out to you if needed.
- You can check your status in the M365 admin center. If you do not see a status, it means you still need the trial subscription.
- For more details, please visit the link: Verify eligibility for Microsoft 365 Education subscriptions | Microsoft Learn
New O365 Education customer
- A new tenant can be created directly with the O365 A1 free trial with the link: Free Microsoft Office 365 for Schools & Students | Microsoft Education. Click get started for free, input in your school’s domain, and complete the verification. Alternatively, a commercial tenant can be created and then a trial of O365 A1 can be added to start the verification.
- You can check your status in the M365 admin center. If you do not see a status, it means you still need the trial subscription. You can restart the verification wizard at any time as well.
- Verify eligibility for Microsoft 365 Education subscriptions | Microsoft Learn
GCC Low setup
- Essentially the customer, not the reseller, needs to get set up with the correct distinction to have GCC.
- An existing commercial tenant can never be used for a GCC setup, the customer will need a new tenant.
- If a GCC customer needs commercial perpetual software this must be placed on a dedicated to commercial tenant.
- The customer needs to sign up and become approved by Microsoft. While doing so they will need to input the code: a27ac673-9a4c-446c-bd28-280c0bf7cf71' into the Existing qualified GCC Partner Tenant GUID field .
- Microsoft’s verification process may take up to 20 business days: typical turnaround 2-5 business days.
- Once completed they will receive a code back from Microsoft, this will be needed to place the order within the CMP.
- Once a GCC code is received, call the Modern Support team at Ingram Micro (Modern Support - Contact Directory), who can confirm that the account is active and connected to Ingram Micro.
- For more details, please visit the link: Office 365 validation for government workers (microsoft.com).
- FAQs: FAQ - Partner Center - Microsoft Cloud for US Government - Partner Center | Microsoft Learn
State Owned Entity
- This must be marked during the process of ordering the product. It does not affect provisioning, but the end customer must declare themselves as a state-owned entity if they meet the criteria.
- For more details, please visit: State Owned Entity Criteria: Anticorruption | Microsoft Legal