Please follow this process to partially upgrade an existing Microsoft NCE subscription to either a new subscription or another existing Microsoft NCE subscription.

  1. After logging into your Reseller Control panel, click on Customers in the left-hand column. 

  2. This will take you to the Subscriptions sub-tab. From here, locate the subscription you wish to partially upgrade by clicking on its name, which will bring you to the Subscription Details page. You can search by Customer Name, Subscription Name, and Subscription ID or by scrolling down the page. 

  3. Click the ellipses iconin the top-right of the Subscription Details page and select Partial upgrade

  4. You will now see a list of subscriptions eligible to be upgraded. You can scroll through this list by pressing the arrow on the right side of the list. You can upgrade to an existing plan for this customer or to an entirely new plan. Once you have located the plan, click Select plan

  5. You will now see the current subscription (origin) and the new subscription (destination) to which you are partially upgrading. You can choose the number of licenses you wish to move using the + icon or typing the exact number in the box. Once you have set the number, click Next. It will take you to the Confirmation Screen.

  6. On the Confirmation Screen, ensure you have chosen the correct number of licenses you wish to move to the destination subscription. Once you have reviewed it, click Send request